Singapore’s Changi Airport has been voted by air travellers as the world’s best at the 2018 World Airport Awards for the sixth consecutive year. Changi Airport was also named the Best Airport for Leisure Amenities, a title it has held since the award category was introduced in 2009, as well as the Best Airport in Asia.
This makes Changi the first airport to win the accolade six years in a row since it was first introduced in 2000. Hong Kong International Airport had clinched the title five years in a row from 2001 to 2005.
Mr Lee Seow Hiang, CEO of Changi Airport Group, received the Skytrax World’s Best Airport Award from Skytrax CEO Edward Plaisted at the Passenger Terminal Expo in Stockholm, Sweden on Wednesday.
In all, this was the ninth time that Changi Airport picked up the award.
The 2018 World Airport Awards are based on 13.73 million customer nominations across more than 100 nationalities of air travellers, with more than 500 airports worldwide taking part.
The survey evaluates traveller experience across various key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Mr Lee said, “We are extremely honoured to be named World’s Best Airport by Skytrax for the sixth consecutive year. It is a significant achievement for Changi Airport and spurs us to continue to deliver the best passenger experience for all who travel through Changi Airport.
“Last year, we successfully opened Terminal 4, and upgraded parts of Terminal 1. We are most grateful to the 50,000-strong airport community for their steadfast support through the years and as we continue to upgrade the airport’s infrastructure,” he added.
“Their unwavering commitment and passion for service excellence are what underpins Changi Airport’s success. As we anticipate the opening of Jewel Changi Airport next year, we will continue to work closely with our partners to deliver the best of experiences to our passengers. We thank our passengers and partners alike for their continued support and confidence in us,” Mr Lee said.
Skytrax’s Mr Plaisted said, “To be voted the World’s Best Airport for the sixth consecutive year is a fabulous achievement for Changi Airport, and this award yet again demonstrates the airport’s popularity with international air travellers.
“Changi Airport is very focused on making the airport experience comfortable and convenient, and continues to innovate with new product and service features,” he said.
Airports in Asia took the four top spots, with Seoul’s Incheon airport coming in second, and Tokyo’s Haneda airport and Hong Kong’s airport coming in third and fourth respectively.