Gulfstream has rebranded Product Support, its maintenance and support organization, as Customer Support.
“This shift underscores the tremendous degree to which we prioritize and value our customers,” said Derek Zimmerman, president, Gulfstream Customer Support. “Caring for our customers’ aircraft remains the foundation of our business, and the emphasis on our customers’ experience is equally important. This rebranding puts our focus squarely where it should be. Quite simply, there is no product without a customer.”
Gulfstream maintains the largest company-owned customer support network in business aviation, with more than 4,700 professionals, a spare parts inventory of more than $1.6 billion, and more than 30 factory-owned and authorized maintenance facilities worldwide.
The company, which entered service in 1958, continues to simplify and enhance the customer experience, added Zimmerman. “A recent example of this is the creation of our Aircraft Ownership Service program.”
Aircraft Ownership Service (AOS), introduced in the fall of 2017, is a turnkey maintenance and operations program for business-jet owners who want the convenience of private air travel as well as a simplified aircraft ownership experience. Gulfstream supports, operates and maintains aircraft for AOS enrollees from delivery through the jet’s life cycle. Participants choose from a suite of offerings, tailoring the program to fit their specific needs and capabilities.