Abu Dhabi International Airport will implement new smart passenger flow and queue management technologies to boost day-to-day efficiency across check-in, security, immigration and baggage-claim in Terminals 1 and 3, announced the airport.
As part of the programme, 450 sensors are installed in 19 areas across the two terminals, enabling real-time monitoring. The system also ensures queue management efficiency and incident management, as well as the allocation of resources based on predictive analytics of passenger flow and volume.
In a statement, the airport noted that the turnkey technology project includes sensor installation, the provision of infrastructure and integration between the passenger flow management solution and different airport and airline operational systems and a desk planner module that allows the airport to forecast “desk demand” for security and immigration area.
“This project has been key in meeting the growing challenge of balancing the increased volume of passengers and operational efficiency,” said Abu Dhabi Airports acting CEO Abdul Majeed Al Khoori. “With the implementation of this smart technology, we are enabled to increase operational efficiency by receiving real-time data on passenger flows.
The collected data allows the airport staff to react with necessary measures against any challenges in the passenger flow that may arise.
“The intelligence that the system is delivering has already proven its value by providing actionable information and real time inputs during recent low visibility operations. As a regional hub for aviation, Abu Dhabi International Airport is truly embracing a progressive model for the airport of the future,” he added.