In the latest of innovations that the aviation industry has seen since COVID-19, Abu Dhabi International Airport has introduced an AI-powered ‘Smart Travel’ system to reduce crowding and long queues by staggering passenger arrivals.
‘Smart Travel’ uses big data, AI, and the rigorous modelling and assessment of passenger traffic to optimize a variety of processes across the airport from check-in and immigration counter staffing to passenger arrival and departure times. To begin with, select passengers travelling with Etihad Airways will be informed of the optimal time for them to arrive at the airport.
“Innovation and digitalisation are key to the achievement of our vision of becoming the world’s leading airports group,” said Shareef Al Hashmi, CEO of Abu Dhabi Airports. “The enhancement of Abu Dhabi International Airport’s Smart Travel system is a significant step in our journey of continuous improvement and innovation as we shape the future airport experience.”
The airport also plans to integrate AI into its safety and security systems, and to use the technology to monitor real-time imagery of aircraft; this would facilitate the introduction of special programs to guide on-ground teams to complete actions such as unloading of luggage or refueling of an aircraft, at optimal times.
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