On 22 October 2019, Scoot successfully completed the shift of its operations from Singapore Changi Airport Terminal 2 to Terminal 1. In all, 9,877 passengers with 4,726 pieces of checked baggage on 56 flights departing Singapore were processed.
The move will facilitate Scoot’s projected double-digit annual growth for the next three years and provide a more efficient and improved customer experience, with more self-service check-in and automated bag-drop facilities available at Terminal 1. The airline also flew its 65 millionth passenger on the same day.
Scoot had commenced various operational and systems trials, including two trial flights, since August 2019 to ensure a smooth transition. Since July 2019, Scoot had been updating customers of the move on its website and social media channels, via email and on the Scoot mobile app.
At the airport, informational standees were placed at both Terminal 1 and Terminal 2 departure and arrival levels. On-board announcements for Scoot’s flights into Singapore had been updated since 1 October 2019, to inform customers of the move. Additional staff were also deployed at both Terminals 1 and 2 on the day of the move, to ensure customers would receive prompt assistance if necessary.
Lee Lik Hsin, Scoot’s Chief Executive Officer, said, “This move is truly a milestone for Scoot. In a short eight years since our inception on 1 November 2011, we have undergone a merger of two low-cost carriers, flown over 65 million passengers, built a network of close to 70 cities around the world, and grown our operating fleet to 20 Boeing 787 and 28 Airbus 320 aircraft, with many more on order. In doing so, Scoot has become the largest low-cost carrier operating from Singapore, accounting for around 45% of Singapore’s low-cost carrier market share. Singapore Changi Airport Terminal 2 was where we launched our inaugural flight to Sydney in June 2012, and it has been a wonderful home to us, but moving into Terminal 1 will allow us more room to grow into our expansion plans in the future.”
Passenger Chien Yuting, 26, who was departing on one of the first few flights out of Terminal 1, said, “I travel on Scoot very often between Singapore and Taiwan as I work as a teacher in Singapore. It’s my first time using the self-service check-in kiosk, which was simple to use. The ground-handling agents were very helpful when I needed some assistance at the automated bag-drop machines, and I managed to check–in smoothly and quickly.”
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