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Star Alliance, NEC and SITA Partner for Touchless Travel Experience

Star Alliance member Frequent flyer customers can soon use their biometric identity for touchless travel cross participating airlines Atul Chandra - : Jun 15, 2021 - : 7:10 pm

Star Alliance member airline Frequent flyer programme customers will soon be able to use their biometric identity for touchless travel across any participating airline at any participating airport following a new agreement between the world’s largest airline alliance, NEC Corporation and SITA.

Passengers will soon be able to use their biometric ID for touchless travel as their boarding pass across a vast network of airlines and airports.

The agreement will accelerate the availability of biometric self-service touchpoints across Star Alliance’s member airlines while delivering a faster, touchless airport experience. It will also allow Star Alliance to deploy biometrics faster.

Jeffrey Goh, CEO, Star Alliance, said: “This agreement is instrumental in bringing further scale to our biometrics service, with the inherent benefits of speed and meeting customer expectations for a more touchless and hygienically safer experience across all of our member airlines. Biometrics is a key element of that experience and our strategy of leading the way in digitalizing the passenger journey.”

Connecting to SITA‘s Smart Path solution, the Star Alliance biometrics platform will be able to use SITA’s shared airport infrastructure already available in more than 460 airports.

Combining SITA and NEC’s global presence, multiple biometric projects can be delivered in parallel, speeding up the availability of biometric passenger processing to Star Alliance’s member airlines globally.

Barbara Dalibard, CEO, SITA, said: “Together with NEC, SITA is pleased to be supporting Star Alliance in bringing the full benefits of biometric identity to their member airlines. Passengers have long welcomed the advantages of control and speed automation brings to the passenger journey; a trend that has been accelerated by COVID-19. With this agreement the benefits of biometric identity will be extended from a single airline or journey to a vast network of airlines. That is truly unique and demonstrates the benefits digital identity can bring to the passenger.”

Passengers using Star Alliance’s biometrics platform need only enroll once.

They can then can pass through biometrically enabled touchpoints across multiple member airlines and participating airports using just their face as their boarding pass.

This speeds up the passage through the airport while making each step completely touchless, supporting important health and hygiene safety measures in times of COVID-19 and delivering on Star Alliance’s vision of a seamless customer experience.

NEC’s I:Delight platform – which allows passengers who have opted to use the service to be identified quickly and with a high degree of accuracy, even on the move – can be easily integrated with SITA Smart Path.

The I:Delight platform is also able to recognize passengers even when wearing a mask, an increasingly important feature for travel during the current pandemic.

The platform is already in use by Star Alliance member airlines at several airports in Europe.

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