Graham Cooke, Founder of World Travel Awards congratulates and presents the award trophy to Vietjet’s representatives (Photo: Vietjet)
Vietjet has been named “Asia’s Leading Airline – Customer Experience 2025” at the World Travel Awards (WTA) ceremony in Hong Kong. The recognition coincides with Vietjet’s ongoing expansion in Singapore, including increased frequencies on the Singapore–Da Nang and Singapore–Phu Quoc...
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Vietjet has been named “Asia’s Leading Airline – Customer Experience 2025” at the World Travel Awards (WTA) ceremony in Hong Kong. The recognition coincides with Vietjet’s ongoing expansion in Singapore, including increased frequencies on the Singapore–Da Nang and Singapore–Phu Quoc routes, as well as regular flights connecting Singapore with Hanoi and Ho Chi Minh City.
The World Travel Awards, regarded as a notable industry accolade, recognises achievements through votes cast by both travel professionals and passengers worldwide.
Graham E. Cooke, Founder of World Travel Awards, said: “Vietjet continues to set the benchmark for customer service in the aviation sector and I am delighted that both the travel trade and the public have acknowledged this excellence by voting it ‘Asia's Leading Airline – Customer Experience 2025’. The commitment of the entire team at Vietjet serves as an inspiration to us all.”
Nguyen Thanh Son, Managing Director of Vietjet, said: “We are truly honoured to be recognised by the World Travel Awards for the third consecutive year. This accolade is a heartfelt tribute to the hundreds of millions of passengers and the entire Vietjet team who have trusted, supported, and worked tirelessly to deliver exceptional flying experiences. Vietjet will keep expanding its global network to offer modern, comfortable, and inspiring journeys.”
Vietjet’s international network connects Singapore, Vietnam, and other destinations across the Asia-Pacific region. The airline has introduced new products and services including Business Class, the SkyJoy loyalty program, in-flight shopping, digital solutions, and its AI-powered assistant Amy. Vietjet also observes cultural diversity through themed activities during festivals such as the Mid-Autumn Festival, Holi, and Diwali.
The airline has received recognition from global organisations including Skytrax, Airline Ratings, and World Business Outlook, as well as aviation awards in markets such as South Korea and India. Operating a modern fleet across more than 170 domestic and international routes, Vietjet has carried over 250 million passengers to date, continuing its efforts to provide safe and reliable air travel while connecting people and cultures worldwide.
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