Virgin Atlantic Cargo’s digital transformation to simplify its business and give customers new self-service solutions will be powered by the implementation of the latest Accenture Freight & Logistics Software 8.0 (AFLS 8.0) platform.
Virgin Atlantic will be the first company to adopt the unique digital capabilities of the latest AFLS 8.0 platform, Accenture’s cloud-enabled, end-to-end cargo management software suite. Developed by Accenture, a leading professional services company, the new platform will replace Virgin’s 10-year-old Voyager operating system when the first phase goes live in early 2020. This investment goes beyond a traditional cargo management system and will drive the airline’s digital future, delivering game-changing benefits for the airline, its customers and partners.
Once the system is fully operational based on the release of subsequent phases, Virgin Atlantic customers’ systems will be able to interface directly through APIs and connect with the airline’s new web platform for pricing, bookings, allocations, and operations, while ‘live chat’ and Chatbots will offer 24/7 interaction based on each customers’ communications preferences.
Wardle, Virgin Atlantic Cargo’s Head of Digital & Distribution, said, “We are making this significant investment in a new cargo management system and digital infrastructure because the way customers want to interact with us, and their expectations, are changing as new technologies emerge in the cargo space. With Accenture’s full suite of AFLS modules, including cloud-enabled digital interactions with our customers and partners, we will evolve the way we do business and offer our products and services.”
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