Page 10 - AAA JANUARY-MARCH 2021 Online Magazine

self-check-in and baggage drop. In order to preserve the conve- was the first in the region to implement the C2
nience of the kiosks while maintaining the hygienic standards, the security screening technology at the transfer
happyhover solution uses infra-red technology to detect fingers as security checkpoint, enabling security person-
they approach specific area of the screen to accept the intended nel to detect and handle threats in passenger
customer action; eliminating the need to touch potentially infected luggage without having to remove laptops and
surfaces. In addition, passengers also have the option to conve- electronic devices and therefore avoiding the
niently use their mobile phones to control the kiosk screen using risk of cross-contamination.
the SITA Contactless Kiosk Solution. Passengers can simply scan
QR codes that will connect their mobile phone via Wi-Fi to SITA Greater Safety Measures
Remote Control App. The App displays a touch-pad which the Safety measures at airport terminals were
passenger can use to remotely control the mouse pointer on the strengthened with fully autonomous disinfec-
kiosk screen. The App also features a keyboard that passengers tant robots and advanced thermal screening
can use to type on the kiosk screen without touching it. helmets. HIA was also one of the first few
global airports to offer a contactless and
These latest additions to HIA’s suite of technologies offer conve- paperless airport experience with the intro-
nient, intuitive and user-friendly interfaces that are easily deployed duction of biometric identification technology,
to reduce contact during self-check-in and baggage drop pro- in addition to touchless elevator keys. In 2020,
cesses. HIA was ranked the “Third Best Airport in the

”WE ARE CONTINUALLY LOOKING FOR World”, among 550 airports worldwide, by
SOLUTIONS THAT AID THE WELLBEING OF OUR the SKYTRAX World Airport Awards 2020,
PASSENGERS AND EMPLOYEES. THE HAPPYHOVER which also classified it as a five-star airport
in 2017, making it one among only five other
AND SITA TECHNOLOGIES ENSURE PASSENGER airports in the world and the only one in the
COMFORT AND PEACE OF MIND WITH THEIR Middle East to achieve this prestigious status.
INTUITIVE USER EXPERIENCE, ALLOWING A RANGE Similarly, Hong Kong implemented autonomous
OF INPUTS AND GESTURES. THE INTRODUCTION cleaning robots at key terminal operating areas
OF THESE TECHNOLOGIES AT HIA NOT ONLY FITS
WELL WITHIN OUR STRATEGY OF FRICTIONLESS
TRAVEL AS A LEADING GLOBAL DIGITAL AIRPORT
BUT ALSO REAFFIRMS OUR COMMITMENT TO
REBUILDING PASSENGER TRUST IN TRAVELLING

THROUGH HIA.” Suhail Kadri, Senior Vice President -
Technology & Innovation at HIA

With passenger-centricity at the heart of its digital transformation,
HIA has optimised various airport operations with smart solutions
to cope with the disruptions caused by COVID-19. Last year, HIA

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