Page 36 - AAA January / February 2024 Digital Magazine | GBP

SITA Insights Reports Large IT Spend

By Geoffrey Thomas

ITA’s 2023 Air Transport Aviation CIOs’ key tag, and boarding in 2023. It
Insights Report has found investment priorities said that biometrics are becom-
S that both airports and air- ing commonplace to help curb
lines saw IT spend increase year include a biometrically congestion, with 70% of airlines
on year into 2023, reaching an enabled passenger expecting to have biometric ID
estimated US$10.8 billion and journey, leveraging data management in place by 2026,
US$34.5 billion respectively, with and 90% of airports investing in
over two-thirds of airport and to unlock operational major programs or R&D in this
airline CIOs expecting continued efficiencies, and green area.
growth into 2024. solutions to optimize
energy consumption The report added that CIOs
The report found that airports are now looking to supplement
also boosted IT spend as a and emissions. passenger processing advance-
percentage of revenue in 2022 ments with innovative solutions
and 2023 even as business SITA said that airlines and on the operations side. To
benefitted from an uptick in airports have made strides in boost efficiency, protect oper-
travel demand, signalling just optimizing the passenger expe- ations against disruption, and
how crucial a role technology will rience, with over half having streamline processes for both
play in the next-generation travel implemented IT to improve passengers and staff, CIOs
experience. efficiency across check-in, bag are embracing IT solutions

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