Page 38 - AAA SEPTEMBER - OCTOBER 2013 Online Magazine

PROFILE

THAT’S ME

For over six years, Rainbow Chan has worked at Menzies Macau Airport
Services, part of the Menzies Aviation group, as HR manager for the company at
Macau International Airport. Working at the hub of Far East aviation has been a
challenging job, but has allowed her to see the entire spectrum of aviation industry.

Rainbow worked for six and a half years at Menzies Macau What have you been working on?
Airport Services, as Human Resources Manager at Macau “Other than Human Resources, I’m excited to have the
International Airport (MFM). The company describes itself opportunity to be responsible for the OCD (Operations Control
as a global provider of passenger, ramp and cargo handling Department). This new challenge allows me to develop and
services, and services airlines such as Air Asia, Air Busan, increase my operations management experience so that I can
Thai, Jin Air and many other big-name carriers. Last year the continue to support and contribute to the MFM team.”
company’s 250 to 500 local employees handled five million
passengers and around 45,000 tonnes of cargo out of Macau. What are the key values at Menzies?
And Rainbow kept in touch with, linked to, and supported the “Leading both through training and example, we emphasise the
company’s 130-plus stations in 30 countries and 18,000-strong Menzies SPIRIT approach. This underlines the importance of
worldwide team. A complex job, but one she says she enjoyed. Safety, Passion, Integrity, Reliability, Innovation and Teamwork
as the most important core values, and ones that help ensure
Why did you decide to join Menzies Aviation (MA)? workers’ commitment to serving customers.”
“I like to have new challenges and gain different experiences;
airport ground handling was entirely new to me when I joined What has been most rewarding about your MA experience?
Menzies and I knew that I could succeed here.” “There have been various highlights but the trust of the top
executives in me – to have someone from back office support
What did you work as before joining Menzies Aviation? personnel to oversee an operations department – gives me
“I have extensive experience in Human Resources and Admin- tremendous enthusiasm and satisfaction, and a real sense
istration across several different industries. The previous being part of the team.”
position I held was in one of the subsidiaries of the Hong Kong
and Shanghai Hotels Group in Hong Kong.” What are your favourite hobbies and interests?
“I like reading and hiking.”

Name: Rainbow Chan
Role: Human Resources Manager – MFM
(Macau International Airport)
Base station: Macau
Business: Human Resources, OCD
Time at Menzies Macau Airport Services: 6.5 years

38 ASIAN AIRLINES & AIRPORTS SEPTEMBER / OCTOBER 2013 WWW.ASIANAIRLINES-AIRPORTS.COM