Page 33 - AAA JULY - AUGUST 2014 Online Magazine

FEATURE CHANGI AIRPORT

Fast Forward

Changi International Airport steps up its self service initiatives with a new
partnership with Jetstar Asia. By Chen Chuanren

singapore’s changi airporT group two bag drop counters at Jetstar Asia’s
(CAG) has tied up with Jetstar Asia on a aisle in Changi Airport Terminal 1. The
pilot project to allow passengers to self- program will run for three months until
tag and check-in their own bags. August 2014, and current the system
This is part of Changi Airport Group’s has seen more than 2,000 users,
Fast and Seamless Travel @ Changi (FAST@ according to CAG.
Changi) program for a faster and more They explained that the group would
seamless way to travel through Changi be taking note of operational efficiency
Airport, which the group is looking to and customer experience, so as to fine-
implement across all terminals including tune the process for better experience.
the up coming Terminal 4 in 2017. Spokesperson from CAG told Asian
Tan Lye Teck, Executive Vice President Airlines and Airports that with the
of Airport Management at CAG said, recent implementation of the Self Bag
“The implementation of FAST@Changi is Drop initiative, FAST @ Changi has
in line with a wider global push towards broadened to its full scope. The next
increasing automation at airports to step is to get more airlines ready for
Self-tagging of baggage improve productivity and efficiency, the FAST initiatives.
is common in most while providing passengers with greater Other FAST initiatives include
European and American flexibility and convenience.” Passenger Reconciliation System, self
airports;while self-drop Four self-service kiosks, from Swiss check-in kiosks, self bag drops, and
off is relatively new
company SITA, were set up alongside self-boarding gates.

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