SITA is set to install advanced passenger verification and check-in solutions at Shanghai Pudong International Airport to significantly improve the traveller experience. As part of this initiative, the company will provide common-use self-service bag drops (SBD) and kiosks for foreign airlines and their passengers at Pudong Airport, streamlining the journey through the terminal.
Shanghai Pudong International Airport, the busiest international hub in China, handles half of its passenger traffic from international travellers. With the reopening of more international routes post-pandemic, the number of flights and passengers is expected to increase. To address the need for quicker and more efficient operations, SITA has installed 52 kiosks and 14 SBDs across the airport, enabling international passengers to check in independently before the counters open. This reduces queues and congestion, offering a smooth check-in and verification process.
SITA will collaborate further with Pudong Airport to enhance end-to-end self-services, creating a low-touch, safe environment aligned with the airport’s digital transformation strategy.
Sumesh Patel, President of SITA APAC, stated: “As air travel booms globally, and airports see a massive surge in travellers, there is an increased need for technology that can speed up the boarding process, reducing delays and traffic for passengers. With this collaboration, Pudong Airport gains SITA’s leading self-service solutions, tailored to bring a streamlined journey to international travellers at Pudong Airport. As always, we are committed to optimising the global passenger experience with exceptional technology-driven solutions.”
SITA supports operational efficiencies at over 1,000 airports and provides technology solutions that assist more than 70 governments in balancing secure borders with seamless travel. Their communications network connects the globe, facilitating data exchange for 45% of the air transport community.
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