Frequent flyer program customers of Star Alliance member airlines will soon be able to use their biometric identity across any participating airline at any participating airport.
Connecting to SITA‘s Smart Path solution, the Star Alliance biometrics platform will be able to use SITA’s shared airport infrastructure already available in more than 460 airports, thus facilitating touchless travel. Together with SITA and NEC’s global presence, multiple biometric projects can be delivered in parallel, speeding up the availability of biometric passenger processing to Star Alliance’s member airlines globally. This will be vital in enabling Star Alliance to deploy biometrics faster.
A further advantage is the NEC I:Delight platform – which allows passengers who have opted to use the service to be identified quickly and with a high degree of accuracy, even on the move – can be easily integrated with SITA Smart Path. The I:Delight platform is also able to recognize passengers even when wearing a mask, an increasingly important feature for travel during the current pandemic. The platform is already in use by Star Alliance member airlines at several airports in Europe.
Passengers using Star Alliance’s biometrics platform enroll only once. Passengers then can pass through biometrically enabled touchpoints across multiple member airlines and participating airports using just their face as their boarding pass. This speeds up the passage through the airport while making each step completely touchless, supporting important health and hygiene safety measures in times of COVID-19 and delivering on Star Alliance’s vision of a seamless customer experience.
“This agreement is instrumental in bringing further scale to our biometrics service, with the inherent benefits of speed and meeting customer expectations for a more touchless and hygienically safer experience across all of our member airlines,” said Jeffrey Goh, CEO of Star Alliance. “Biometrics is a key element of that experience and our strategy of leading the way in digitalizing the passenger journey.”
“Together with NEC, SITA is pleased to be supporting Star Alliance in bringing the full benefits of biometric identity to their member airlines,” Barbara Dalibard, CEO SITA, said:. “Passengers have long welcomed the advantages of control and speed automation brings to the passenger journey; a trend that has been accelerated by COVID-19. With this agreement the benefits of biometric identity will be extended from a single airline or journey to a vast network of airlines.”
“While the impact of COVID-19 continues, we are pleased to lead the creation of seamless and touchless travel,” said Masakazu Yamashina, Executive Vice President, NEC Corporation. “NEC is committed to providing a safe and comfortable customer experience through our NEC I:Delight identity management solution.”
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