Page 14 - AAA OCTOBER - DECEMEBER 2023 Latest Magazine | GBP
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Interview
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Building Trust
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ew technologies and more.
have seeped into our There will be higher demand
N airports and have for IT solutions that increase
changed the passenger expe- airlines’ and airports’ ability
rience. The pace of innovation to adapt quickly to changing
adoption has set a scene for demand with minimum cost
rapid industry transforma- and effort.
tion over the last few years Smart data-driven technolo-
and has forced a historically gies will help to meet industry
slow-moving industry into needs. They automate key
action. However, the pandemic processes, resulting in hap-
has prompted a new focus on pier passengers, the ability to
trust, and the industry must reallocate staff, and savings
regain the trust of passen- in costs and time. They offer
gers, says Sumesh Patel, Sumesh Patel agility to scale operations up
President of Asia Pacific, and down. And they deliver
SITA, in an exclusive inter- President of Asia Pacific, operational efficiencies by
view with Asian Airlines & SITA unit at Neste. using data for insights for
Aerospace Editor, Jay Menon informed decision-making to
help achieve economic and
Q AAA: As the global air environmental sustainability.
transport recovery nears Patel: As passenger demand
pre-pandemic levels, what key returns swiftly, the travel Q AAA. What has changed
are the key hurdles and oppor- industry must meet a new set in the last 10 years in aviation
tunities for the region and how of needs determined by the industry and what changes
can the latest technologies trends and challenges it faces, do you foresee in the next 10
support ambitious growth including capacity constraints, years? What are the meg-
plans? congestion, staff shortages, atrends that you expect to
14 | OCTOBER - DECEMBER 2023 WWW.GBP.COM.SG/AAA
