As part of Cebu Pacific’s continued efforts to improve the overall customer experience for passengers, the Philippines’ leading carrier has launched a new flight add-on that gives travellers the flexibility to rebook their flights up to two times, for a minimal fee.
Developed based on feedback from customers, CEB Flexi gives passengers the freedom to rebook their flights up to two hours before departure, offering added convenience and peace of mind. Starting today, passengers can purchase this add-on service during booking through the airline website or the official mobile app.
“CEB Flexi is a great complement to year-round low fares as it provides the power and option to rebook flights should the need arise. We encourage passengers to book in advance to avail of great low fare deals, now we also provide the ability to change travel dates, giving peace of mind that the flights they booked won’t go to waste,” said Candice Iyog, CEB Vice President for Marketing and Customer Experience.
Compared to current rebooking fees, CEB Flexi is 60% cheaper, and travellers only have to pay the difference in fare (if applicable) on top of the CEB Flexi rate. CEB Flexi is priced at PHP499 (approx. SGD13) for domestic flights in the Philippines, PHP799 (approx. SGD21) for international short-haul flights, and PHP1,099 (approx. SGD29) for international long-haul flights. Along with the roll-out of CEB Flexi, all new flights booked starting 22nd October 2019, will be non-refundable.
CEB Flexi is the latest add-on that Cebu Pacific passengers can avail, giving them the power to choose conveniences that best fit their travel needs. Other options include prepaid baggage allowance, inflight meals and buy-on-board snacks, seat selection, travel insurance and the CEB WiFi kit.
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