SITA and Lufthansa have joined forces to explore ways to reduce mishandled baggage costs and improve the passenger experience by digitally automating baggage reflight operations. Mishandled baggage between two flight connections is a major pain point for the industry, costing...
To read the full article, please log in or enter your email below:
SITA and Lufthansa have joined forces to explore ways to reduce mishandled baggage costs and improve the passenger experience by digitally automating baggage reflight operations. Mishandled baggage between two flight connections is a major pain point for the industry, costing it billions of dollars each year.
The ability to address the issue of staff shortages and baggage mishandling is of paramount importance post-pandemic. Aviation lost around 2.3 million jobs during COVID, while recording US$2.2 billion in the cost of mishandled baggage in 2022 – including over 4 million bags mishandled during transfer.
SITA’s WorldTracer Auto Reflight reflights bags digitally, without any human intervention, reducing cost and inconvenience while contributing to industry efforts towards sustainability and CO2 net-zero targets. With the successful delivery of bags being a top contributor to the passenger experience, it is critical to respond efficiently, keeping passengers informed and in control when things go wrong. SITA’s auto reflight solution proactively notifies passengers on arrival of any delay with their bag, while collecting delivery details and ultimately allowing the passenger to bypass the baggage hall.
The solution automatically suggests a suitable flight routing for rush bags (baggage not accompanying a passenger). It uses the original bag tag to reflight and informs the baggage system of the new bag routing. Time is saved, and paper consumption is reduced, because there is no need to issue additional rush tags. SITA estimates that widespread automation of reflighting baggage could save the industry US$30 million a year in costs associated with mishandled baggage.
Viktoria Rudo, senior manager, Lufthansa Group, said: “At Lufthansa, we have always looked at ways to optimize baggage management processes and improve the passenger journey. We see great potential in the automation of today’s mainly manual reflighting processes. This is why we have decided to work with SITA to explore possibilities to digitalize the process. Based on the first results of our proof of concept, we believe to be able to automatically reflight as much as 70 percent of Lufthansa´s mishandled bags at Munich Airport."
“SITA’s automated baggage reflighting solution is built on the back of past successful co-innovations with Lufthansa and meets a critical industry baggage management requirement as we see the return to the skies," said Sergio Colella, SITA president for Europe. "Our aim to make sure that when a bag is mishandled, it is reunited with its owner as soon and simply as possible.”
French water treatment company BIO-UV Group has dispatched a second BIO-SEA ballast water treatment system to the United States for…
Neutral Air Partner (NAP) has introduced NAPAY, a payment solution designed for its network members. The system was developed in…
DHL Group is expanding its electric vehicle (EV) logistics and supply chain solutions in the Asia Pacific region with the…
Air Astana will introduce a direct flight between Almaty and Da Nang, Vietnam, starting on 4th June 2025. The service…
Indonesian Defence Minister Sjafrie Sjamsoeddin has handed over 700 Maung MV3 special vehicles, produced by PT Pindad, to the Indonesian…
Indonesian Defence Minister Sjafrie Sjamsoeddin has handed over 700 Maung MV3 special vehicles, produced by PT Pindad, to the Indonesian…
AARONIA AG presented its latest advancements in drone detection and electronic warfare at Enforce Tac 2025, held in Nuremberg from…
Malaysia Aviation Group (MAG), the parent company of Malaysia Airlines and Firefly, has signed a Memorandum of Understanding (MoU) with…
The Business Aviation Asia Forum & Expo (BAAFEx) is set to hold its inaugural edition from 4–6 March at Singapore’s…
PT Dirgantara Indonesia (PTDI) and Dassault Aviation have inaugurated the Dassault Aviation-PTDI Design Office on the fourth floor of PTDI’s…
L3Harris Technologies and Shield AI will collaborate on a demonstration to enable an electronic warfare (EW) operation with AI-enabled unmanned…
The Spanish Air and Space Force has said that it sees, the 'Hürjet' training aircraft as well positioned to replace…
Total passenger demand, measured in revenue passenger kilometers (RPK), was up 10.0% in January this year compared to the same…
Pratt & Whitney's GTF Advantage engine has achieved U.S. Federal Aviation Administration (FAA) type certification for the Airbus A320neo family.…
The Israeli Air Force (IAF) will receive the two first Boeing KC-46A aerial refueling aircraft in 2026 . The other…
Israel Shipyards has begun the construction of the first of five Reshef class warships for the Israeli Navy. The 2.8…
Russia has accelerated efforts to incorportate laser technology to some of its operational air defence systems. As part of continuous…
Kratos Defense & Security Solutions and Rafael Advanced Defense Systems on Thursday announced an approximate 50/50 partnership for the establishment…
Defence trade fair Euro Defence Expo (EUDEX) and the annual conference of the NATO Joint Air Power Competence Centre (JAPCC)…
Ramco Systems, a global aviation software provider has announced the successful implementation of its Aviation Software at Philippine Airlines for…
Singapore’s Ministry of Defence has announced that Brigadier-General (BG) Cai Dexian, currently Commander, 3rd Singapore Division will take over from…
Lockheed Martin has showcased a new counter-unmanned aerial system (C-UAS) solution in a recent field demonstration, highlighting its ability to…
The Indonesian Navy (TNI Angkatan Laut / TNI AL) has launched the service's second Bung Karno-class corvette, KRI Bung Hatta…
ASELSAN recorded revenues of 120 billion TL (over 3.2 billion USD) in 2024, marking a 13% increase from the previous…
ITA Airways and Lufthansa Group have initiated a codeshare agreement, linking their route networks for the first time. This arrangement…
Chemring has provided a trading update ahead of its annual general meeting, reporting a record order book of £1.35 billion…
TransNusa is set to become the first Indonesian airline to operate scheduled flights between Bali and Guangzhou. The airline will…
ANA Holdings and CFM International have announced an order for more than 75 LEAP engines, including both installed and spares.…
General Atomics Aeronautical Systems, Inc. (GA-ASI) recently demonstrated the first-ever Anti-Submarine Warfare (ASW) capability on an MQ-9B SeaGuardian. In a…
The French Defence Procurement Agency (DGA) has awarded the third phase of the Naval Force IP Network (RIFAN 3) contract…
Headquartered in Singapore with reporters spread across all major regions, GBP Aerospace & Defence is a leading media house that publishes three publications that serve the aerospace and defence sector - Asian Defence Technology, Asian Airlines & Aerospace and Daily News. Known industry-wide for quality journalism, GBP Aerospace & Defence is present at more international tradeshows and exhibitions than any other competing publication in the region.
For over three decades, our award-winning team of reporters has been producing top-notch content to help readers stay abreast of the latest developements in the field of commercial aviation, MRO, defence, and Space.
Copyright 2024. GBP. All Rights Reserved.
Home Defence & Security Space Commercial Aviation Maintence Repair & Overhaul Daily News Events About Us
2025 GBP all rights reserved.