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Cebu Offers Free Rebooking for Passengers

Cebu Pacific announces today that it is offering flexibility to its passengers, in view of the Philippine government’s updates on the COVID-19 outbreak.

Given the concerns and hesitation passengers have with regards to air travel, Cebu Pacific will allow passengers booked for Philippine and international travel from March 10 to 31, 2020, to rebook their flights for free. Fare difference may apply.

Passengers booking new flights between March 10 and 31, 2020 (regardless of travel date and route) can avail CEB Flexi for free. CEB Flexi enables travelers to rebook their flights up to two times, and up to (2) hours before departure. Fare difference may apply. They may use CEB Flexi to rebook their flights through the “Manage Booking” portal in the Cebu Pacific website.

In line with the government’s regulations, Cebu Pacific has also temporarily suspended flights between the Philippines and China, Hong Kong, Macau, and as of early in the month, South Korea, for a total of 19 routes. Passengers who are affected by these flight cancellations can choose to get a full refund on their booking, to rebook their flights at no additional cost, or to store the full amount of their tickets in a travel fund, as credits for future use.

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